FAQ’s

PLACING AN ORDER
How do I know my ordered has been received? Will I get a receipt?

Once you have verified and submitted your order by going through the checkout process on the website, you will receive an email confirmation. It will include all of the appropriate information regarding your purchase such as what you ordered, how much it cost, and the final order total. Save this email because it is your receipt. If you checked out and were logged into your account, you can also view your order in your account dashboard. Here you will find out the status of your order, and UPS tracking information.

What if I do not receive an order confirmation email?

Make sure to check your junk/spam email folders. If you still haven’t received it, feel free to reach out to us via email, phone or our chat feature.

Is it possible to make corrections after an order has been submitted?

Due to orders being instantly available for production, it is not usually possible to change them. If you have just submitted an order and realize some changes need to be made, immediately contact us. Changes are not guaranteed, so please double check your work before submitting it.

Can I get an update on my order?

An up-to-date timeline of your order can be found in your account dashboard.

Can I place a rush on an order?

Please contact us directly at 281-990-5478 to find out if a rush is possible.

If I have a double-sided design, how do I do it so that the arrows are pointing in the correct direction?

Please verify this information, since we do not know the details of your location or event this will need to be checked by you.

PRODUCTS, materials, quality
The size I want is not listed. Can you make it?

SignWay can make anything. OK, almost anything. If you don’t see it on here, just contact us or call us at 281-990-5478, and we’ll make it happen. Since everybody’s needs are different, it’s tough to list every possible make and combination on our website. Check back often or if you have a really special case, just call us.

Can I choose what material my sign is printed on?

Yes. We print on a variety of materials and surfaces: coroplast (yard signs, etc), aluminum, foam, vinyl banners, stickers (with and without laminate), and vehicle magnetics.

Will my sign look exactly like the design I see on my monitor?

Your computer screen or mobile device shows colors differently than a printed sign. Your finished product may appear just a little bit different.

How durable are the signs?

Durability of our signs vary per product. See more detail in the information listed with each product on our website. Should you have specific needs for durability and not sure, you can always contact us and we will make a recommendation based on your needs.

My product contains a defect, what do I do?

We provide quality control during all areas of production of your product! However, if a product contains a manufacturing defect when you receive your order, please contact us within 48 hours of receiving your order. We will need detail pictures of the box, packaging, and product.

 

logos, artwork, clipart
Will my sign look exactly like the design I see on my monitor?

Your computer screen or mobile device shows colors differently than a printed sign. Your finished product may appear just a little bit different.

What kind of image should I use for a logo or clip art?

A .PNG file of your logo or clip art would be the best option. A .JPG at a very high resolution (300ppi or greater) will also be sufficient in maintaining the integrity of your artwork.

Where can I get a high quality image for my sign?

If you designed the graphic yourself, just export a high quality .PNG or .JPG to upload into our design tool. If you had another person design the graphic for you, request a high quality .PNG or .JPG from them, so that you can upload it into our design tool. If you need artwork created, please contact us, and we will see what we can do to help. (Please note that custom design work will incur a separate fee outside of this website.)

 

Can I upload my own design?

Yes. You can upload premade graphics as a .PDF or .JPG file using the “Upload” button, or you can use the “Design Now” button to select from templates, when available. You can also upload graphic assets (logos, photos, etc) directly inside the Design Tool. When uploading assets, be sure you’re using high quality .PNG or .JPG files for best results.

SHIPPING
What are your shipping options?

We ship ground through UPS. (We also offer Local Pickup at our Alvin, Texas location.)

What does turnaround time mean?

Turnaround time is the approximate production time (in business days) to produce your product. We produce products in-house so once your order is placed it goes through art set up, production (printing & cutting), and the shipping department if you are not local. Turnaround time is the amount of time it takes for us to get your product made before shipping it. 

How do I calculate my shipping time?

When orders are shipped, count the next business day/non-holiday as the first day for shipping. We are located between Houston and Galveston, TX. Please reference your shipping time in the map below.

Do business days include weekends?

No, we are open Monday – Friday 10am – 6pm CST.

What is the turnaround for special or large orders?

Depending on your order, additional time may be needed to complete your order. Each special product will have a timeframe estimate listed on the product page.

What is the local shipping zone?

Local shipping zone are addresses within the Houston Area. Zip Codes starting with 775*, 774*, 770*, 773*.

How do I track my order?

Once your order has been shipped, you will receive an email confirming the shipment including your tracking number. The tracking number can also be found in your account dashboard.

My package was damaged during shipping, what do I do?

If a product was damaged during shipment, please contact us as soon as possible. We will need detail pictures of the box (exterior), packaging (interior), and the damaged product. UPS requires all this information in order to file a claim.

Billing and Account Information
What types of payment do you accept?

Our website accepts all major credit cards.

Do you offer any discounts?
  • We run weekly promotions which is listed in the banner area of our homepage and also sent out by email.
  • Sign up for our text promotions! Text SIGNWAY to 39970.
  • Keep up with discounts and coupon codes through our social media platforms (FacebookInstagram, Twitter).
Rewards Program
What is SignWay Rewards Program?

The rewards program is a free loyalty program.

How do I become a member?

All you need to do is register! You can sign up online by clicking ‘create account’ at the top of the website.

How do I earn points with SignWay Rewards?

Before shopping online, log into your account. Must be logged into your account to accumulate points!

You earn 1 point for every US dollar spent, on eligible purchases. The eligible purchase amount is the transaction total for merchandise after any discounts and does NOT include taxes, shipping or purchases of gift cards.

How can I track the points I earn with SignWay Rewards?

You may review your point balance and account activity on your customer account dashboard. You’ll need your email address and password to log in.

How do I earn and receive my rewards?

Your accumulated points can be redeemed for eligible rewards; 250 points will earn (1) $10.00 Reward.

Your rewards will appear in your cart at checkout for an easier checkout.

How do I redeem my rewards?

Redeem between $10-$30 on each order. No expiration! Rewards are combinable (up to $30 dollars) and may be used toward the purchase of merchandise. You’ll be able to use rewards and/or bonus rewards on any merchandise for sale including on sale products; in some cases restrictions may apply. You won’t be able to use rewards toward taxes, shipping fees or the purchase of gift cards. You may be responsible for taxes, shipping fees or any other fees applicable to reward redemption.

Can I earn points with SignWay Rewards on purchases prior to my enrollment?

Points cannot be earned or claimed on purchases made prior to your enrollment date. Bonus points cannot be earned prior to the start date of any bonus promotions associated with the Program.

Can I earn points for purchases made before you started the SignWay Rewards Program?

No, we only offer reward points after the program started.